When i think back to the deepest of the many deep holes i’ve dug myself in to over the years, they almost all start with an email.

When working through my inbox, it’s all too easy to just bash out a reply and hit send. Usually, that’s fine - a quick email is all it takes, and the issue is closed. But sometimes, that email triggers a reply, and that reply another, and it’s hard to predict when but eventually I’m having a complex conversation about a complex issue and it all goes wrong and before I know it, we’re at loggerheads and 37 people on the CC list think I’m a jerk.