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Notes from the field

Notes from the field

Most smart speaker owners don’t use their devices to shop online, and more than half say it’s because of a lack of trust

Most smart speaker owners don’t use their devices to shop online, and more than half say it’s because of a lack of trust

I find my Amazon Echo devices useful in a range of situations – getting travel and weather information quickly while i'm trying to get the kids out the door, converting units or setting timers while i'm cooking, playing music while i get on with tasks, even controlling the lights and heating – but i've also never ordered anything from it. I'm not sure why – this report asserts that users "don't trust" the devices with payment info, but Amazon already has all that, so it must be something else. I guess it just feels unusual to order something without even seeing it?
https://rob.al/2ItslxN
When Amazon released the first smart speaker in 2014 and Google released its own two years later, we assumed it was to facilitate purchases through their…

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2018-05-18

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