Recognising AI as a "general-purpose machine", rather than a distinct and immediately implementable tool or technique, can help explain why the anticipated gains are not yet being seen. With the introduction of other general-purpose machines, like the electric motor, the computer, the steam engine, it took decades for companies and industries to identify how they needed to change – simply automating an existing business process is unlikely to give massive benefits. Rethinking how an organisation achieves outcomes independent of the existing process or tooling is – but it'll take many more years to materialize.
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The productivity paradox
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